Right of withdrawal

1. In accordance with Article. 64 et seq. of Legislative Decree no. 206/2005, if the customer is a consumer (i.e. a person who buys goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form a reference to VAT), has the right to terminate the purchase contract for any reason within 30 days of receipt of goods, without penalty and without prejudice to what is stated in paragraph 3 below.

2. To exercise this right, the customer must enter a request for Withdrawal in which it will be necessary to indicate the bank details needed to return the sums paid; the system will send an email to the customer with a paper form that must be printed and sent by registered letter with acknowledgment of receipt (within 14 days from the date of receipt of the goods) to: Openapi SpA based in Piazza San Giovanni Decollato 6 - 05100 Terni. Upon receipt of the registered letter, we will send by email to the customer the form to exercise the right of withdrawal with an authorization number that must be attached to the outside of the casing in which the product will be physically placed and then sent to Openapi SpA.

3.  The right of withdrawal is subject to the following conditions:

- the right applies to the product purchased in its entirety, it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, software attachments, etc. ...);

- the right does not apply to renewals of the digital signature (supplier Infocert Spa) because the codes generated and sent automatically after the purchase are assigned automatically and in a non-recoverable way to the user who makes the renewal of the service. The renewal of signature is uniquely associated in our systems to the email and personal data of the customer (in order to ensure the traceability of the product and the user, and not being able to identify in any other way the user of the renewal code). In accordance with art. 64 et seq. of Legislative Decree no. 206/2005 the digital signature renewal product cannot be cancelled because it cannot be sold to another customer;

- the right does not apply for new digital signatures when they have already been assigned to the customer (so the day after the customer sends the signed documentation as required by law, before that time it is always possible to request for withdrawal) because the digital signature, as required by law, cannot be sold or resold to third parties - as it is a handwritten signature;

- the right does not apply in accordance with art. 48 of the Consumer Code, once Openapi SpA has already performed the services requested (e.g. Certificates, digital signature renewals, sms sending, postcards sending);

- shipping costs related to the return of the goods are charged to the customer;

- the shipment, until we get the certificate of receipt in our warehouse, is under the complete responsibility of the customer;

- in case of damage to the goods during transport, we will inform the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to make timely complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

- Openapi Srl is not liable in any way for damage or theft/loss of goods returned by uninsured shipments.

3.1. In cases provided for by these Conditions and if you declare a negative outcome in the provision of the relevant Service due to the fault of the Customer or third parties, Openapi reserves the right, at its sole discretion, to assign or pay a Bonus to the Customer, the amount of which is determined in accordance with the following paragraph 3.2. However, no Bonus is assigned or paid to the Customer in the event of termination of the Contract due to termination by one of the Parties or its resolution in the cases provided for by these Conditions. The Bonus will be visible to the Customer through their Account.

3.2 The amount of the Bonus is determined by the amount paid by the Client for the Service that was not provided (in whole or in part) by Openapi due to the fault of the Client or third parties (for example, the purchase of a business report not available in the Chamber of Commerce, renewal of a signature with incorrect device, etc.), net of the commission for the management of the relevant procedure, equal to 10% of that amount and the expenses incurred by Openapi. The Bonus thus determined can be used by the Client, within 12 months from its assignment as Credit, to purchase other Services, subject to any limitations contained in these Conditions and/or specific agreements between the Client and the Provider.

3.3 The amount corresponding to the Bonus assigned or the Credit will be definitively acquired and collected by Openapi if the Customer has not used them to purchase Services within 12 months from the assignment of the Bonus or from the establishment of the Credit. In such cases, the Customer acknowledges and accepts that they will no longer be able to use the Bonus or the Credit, nor claim the return of the corresponding amount.

4. Except for any repair costs in case of damage already existing in the original packaging, the customer will be refunded the amount already paid for the purchase of the goods, within 14 days of its return, through the transfer procedure of the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code and Bank of the invoice holder).

5. The right of withdrawal is totally forfeited, for lack of the essential condition of integrity of the goods (packaging and / or its content), in cases where it is ascertained:

- the lack of the external packaging and/or the original internal packaging;

- the absence of integral elements of the product (accessories, cables, manuals, parts etc.);

- the damage of the product for causes other than its transport.